Description
Shipping info
We value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 12-25 business days from the date that it is placed.
Delivery Time : Processing Time+Shipping Time
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.
For example, if you order a dress, it will need 4-10 business days of processing time and then 8-15 business days of shipping time if you select standard shipping. Therefore, you can expect to receive it in 12-25 business days.
Please use the chart below to help gauge how long it will take to receive your order.
(*There is different processing time for different item. You can check the processing time from product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.) However, it can also be affected by the item's stock status. For popular items experiencing stock availability issues, the processing time may be longer.
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries' levying rules.
We are excited to offer international shipping for most destinations of the world. The super savings option will take 10 to 30 business days. For faster delivery, we offer Express Shipping Service that can ship to most of the international location in 7 to 15 business days. If you have any further questions, please contact us at service@retrofads.com
Note for Free Shipping:
Please notice: the clearance item, which has the label of FinalSale in the item title, is not applicable to freeshipping policy.
Important Notes
Total Delivery Time=Processing Time + Shipping Time
NOTE：Other countries may be different, depending on the product details page.
Processing Time
prepare items for shipment,4-10 business days normally
We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.
In case of any question and unexpected delay you can always contact with our customer service.
If you don’t receive the parcel within this period, please contact us.
Sorry that we don’t provide phone at this time. If you run into any issues, feel free to drop us an email.
Customer service: service@retrofads.com
Contact Us
Thank You for Visiting Retrofads!
If you have any questions about our products, please feel free to contact us at service@retrofads.com.
We are committed to providing you with prompt assistance and aim to respond to most emails within one business day. If you do not receive a response from us, kindly check your spam folder!
Customer Service - Hours of Operation:
- Monday through Saturday: 9:00 AM to 8:00 PM EST
- Sunday: Closed
We greatly appreciate your understanding and look forward to assisting you with any inquiries you may have.
Return & Exchange
Customer Satisfaction is Our Priority
If you're not entirely satisfied with your purchase from retrofads for any reason, please don't hesitate to contact us directly at service@retrofads.com, and our dedicated team will assist you in finding the best solution for your case.
Return Policy
Online purchases made through retrofads are eligible for exchange or refund within 14 days from the date you received all your item(s). Please ensure that the following conditions are met:
- Items must be in their original packaging.
- Items must be unworn, unwashed, and unaltered.
- Items must have all original tags and their original packaging.
- The original shipping cost and insurance fees (if any) are non-refundable.
How to Initiate a Return:
Step 1: Submit your exchange/return request to our customer service via service@retrofads.com.
Step 2: Explain the product you wish to return and provide the reason for the return.
Step 3: Prepare your package for return.
Step 4: Deliver your package to the designated return address.
Processing Time: Most returns are processed within 5 business days after we receive your package. If no specific instructions are provided, we will issue the refund to your wallet, which can be used for your next purchase or withdrawn to your payment account. You will receive a confirmation email once your refund has been issued.
Please Note: We do not accept any requests for exchange or return for "specials."
Purchase Not Eligible for Return:
- Final sale items are not eligible for return or exchange.
- Swimwear is not eligible for return or exchange unless it is defective, damaged, or the wrong item. When submitting a return/exchange request for swimwear, please include a picture showing the problem/defect.
Damaged Items: If you receive a damaged product, please notify us immediately for assistance.
Order Cancellation:
- We offer a full refund if the order is canceled within 24 hours of purchase. Please submit an order cancellation request to our customer service via service@retrofads.com.
- For orders canceled after 24 hours of purchase but before shipment, we will offer a partial refund after deducting a 15% cancellation fee.
- We cannot accept order cancellation requests if the orders have already been shipped.
Refund or Exchange Processing: Refund or exchange will be processed as soon as we receive the return parcel and confirm the item's condition.
Return Address: You will receive authorization from us by email with our return address after submitting your return request. Please note that the address on the received package is for overseas transshipment and not the return address.
Return Shipping: You can use any shipping carrier to return items to our Chinese Return Center. We recommend choosing cost-effective options like postal shipping for convenience.
Refund Timeline: The refund time depends on your payment method:
- PayPal refunds: 3 business days
- Credit card refunds: 7-14 business days (may vary by credit card company)
If you haven't received a refund within the specified time frame, please check your bank account, contact your credit card company, and then your bank. If the issue persists, reach out to us at service@retrofads.com.
At retrofads, we're committed to ensuring your satisfaction with every purchase. If you have any further questions or require assistance, please do not hesitate to contact us.